Strategic Board Leadership at the Intersection of Healthcare Innovation, AI Governance, and Social Impact
Proven executive with 20+ years driving $30M+ growth across Fortune 500 healthcare organizations. Certified diversity practitioner and thought leader translating operational excellence into strategic board oversight for AI transformation, ESG accountability, and customer experience optimization.
Our mission
Effective governance requires courage to ask difficult questions, wisdom to balance innovation with risk, and commitment to ensuring strategic decisions serve both shareholder value and community impact. I lead with fiduciary discipline while advancing equity and human-centered processes & technology.
Services
Board-Level Governance Expertise
I bring multidimensional strategic oversight capabilities honed through executive leadership at TTEC and Optum. My governance value centers on guiding organizations through complex AI integration, establishing measurable ESG frameworks, and transforming customer experience from cost center to revenue driver.
AI Strategy & Risk Oversight
Led Fortune 500 healthcare technology deployments impacting 1,500+ employees across payer and provider environments. Deep expertise in healthcare patient experience context enables strategic guidance on AI adoption decisions, vendor evaluation, algorithmic risk assessment, and ethical deployment frameworks aligned with regulatory compliance and patient safety standards.
ESG & Social Impact Governance
Founded and chaired enterprise-wide DEI Council, achieving 400% growth in Employee Resource Groups and leading organization to Great Place to Work certification across all regions. Established measurable internal and external ESG metrics driving both cultural transformation and stakeholder value.
Customer Experience as Strategic Asset
Transformed contact center operations into revenue-generating strategic hubs, doubling NPS annually through tech-enabled solutions. Proven ability to guide boards in leveraging CX data for competitive advantage, risk mitigation, and long-term profitability.
Benefits
Why I Add Value in the Boardroom
Boards benefit from directors who bring both operational depth and strategic breadth. My unique perspective combines C-suite healthcare experience, proven DEI leadership, and a patient-centered lens shaped by personal health journey and community advocacy.
Proven Strategic Growth Leadership
Exceeded sales quota by 160%, personally closing $32M contract against $20M target. Led go-to-market strategies resulting in $30M+ net new revenue over five years. Recognized as top new logo seller two consecutive years.
Regulatory & Compliance Acumen
Navigated complex healthcare regulatory environments across payer and provider systems. Deep knowledge of CMS standards, HIPAA compliance, and emerging AI governance frameworks. Instrumental in achieving 5-star CMS call center rating for key client.
Diverse Stakeholder Perspective
Duke University graduate with MBA and certified diversity practitioner credentials. Board experience with Boys Hope Girls Hope. Named Top 50 Women Leaders of Florida 2025. Bring both executive rigor and authentic understanding of marginalized community needs.
About Us
From Operational Excellence to Governance Authority
My career trajectory reflects a deliberate evolution from frontline supervisor to VP-level strategic sales and operations leadership across three major healthcare organizations and two successful acquisitions. At TTEC, I led the Healthcare Solutions growth strategy, partnering across finance, product, and operations to create solutions that met client needs while driving profitability. Beyond revenue targets, I pioneered the company's DEI Council during a pivotal social climate, architecting strategic initiatives that deepened inclusion and enhanced representation at all organizational levels. My personal health journey through multiple surgeries and my family's experiences with healthcare inequity inform my commitment to governance that prioritizes both financial sustainability and social responsibility. I understand the boardroom and the waiting room, bringing a rare dual perspective that ensures strategic decisions account for real-world patient and community impact.
Contact Us
I welcome confidential inquiries from Nominating and Governance Committees, executive search firms, and board chairs seeking directors with healthcare, AI governance, and ESG expertise. All communications are handled with discretion.
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FAQ
Recognized thought leader on healthcare customer experience, AI innovation, and health equity. Featured in leading publications and named among Florida's top women leaders.
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